Business conditions of the online store Biogrowshop.sk

1. Definitions

Seller – operator of the online store biogrowshop.sk
Buyer – legal person who has entered into a business relationship with the seller
Goods – products or services in the online shop biogrowshop.sk
Order – a purchase contract on the basis of which the sale of goods is carried out

2. Order

The order is created by confirmation in the process of ordering goods in the online store, or by ordering goods by phone or e-mail.

3. Cancel the order

a) The buyer has the right to cancel the order without giving a reason if the seller does not meet the agreed conditions of delivery of goods.

b) The seller reserves the right to cancel the order or part thereof if the buyer has provided false or misleading personal information in the order, or if the goods are no longer produced or delivered or their wholesale price has changed significantly. In such a case, it will immediately inform the buyer in order to agree on further action. If the buyer has already paid part or all of the purchase price, this amount will be transferred to his account or otherwise sent to him within 14 calendar days.

4. Withdrawal from the purchase contract

a) Withdrawal from the purchase contract by the buyer does not apply to the personal collection of goods at the address of the establishment.

b) The buyer has the right to withdraw from the purchase contract within 14 days of receipt of the goods. The following conditions apply to withdrawal from the contract within the statutory period:
– the intention to withdraw from the contract shall be notified by the buyer to the seller as soon as possible, together with the order number, date of purchase and account number, resp. refund address
– the goods, if already taken over, are sent by the buyer to the seller’s address,
– the goods must be in the original undamaged packaging, not damaged or used,
– the goods must be complete, including proof of purchase,
– the buyer sends the goods by registered mail and insured, not cash on delivery.

c) If the above conditions are met, the seller will return the money for the goods by transfer to the buyer’s account or send to his address, no later than 14 working days after receipt of the goods. If any of the conditions is not met, the goods will be returned to the buyer at his expense.

d) In the event that the customer does not accept the shipment without prior cancellation of the order, he will be asked to pay the amount due to failure to accept the shipment with accessories! Any further orders from this customer will not be accepted by the seller.

5. Delivery conditions, payment and transport conditions

a) Delivery of the ordered goods will be carried out as soon as possible, depending on the availability of goods in stock, the operational capabilities of the seller and the delivery of goods from the manufacturer. he deadline for processing the order is usually from 1 to 5 working days from its confirmation. In case of a longer delivery time, the seller will immediately inform the buyer of this fact.

b) Payment for the goods will be made by cash on delivery or transfer to the account of the seller, according to the needs of the buyer.

c) Place of collection, resp. sending the goods is determined by the buyer when ordering the goods.

The date of personal collection will be agreed in advance by e-mail or telephone.
Acceptance of the goods by the buyer is considered to be the processing of the order. Transport to the delivery address is provided by the seller. The transport is paid in full by the buyer according to the valid price list of the Slovak Post https://cennik.posta.sk/, in case of interest the package can be sent by courier. When ordering abroad, the seller calculates the postage individually, according to the weight of the shipment and the transport conditions of the country to which the shipment is sent. For shipments abroad, payment must be made in advance, by mutual agreement. We do not charge packaging.

6. Exclusion of liability

The seller is not liable for damage to the subject of purchase and its incompleteness, as well as for delayed delivery caused by the carrier. The seller is not responsible for non-delivery of goods if the customer provided an incorrect delivery address, telephone number or at the time of the planned delivery of the object of purchase did not stay at the address where he requested delivery.

7. Warranty and complaints

a) The buyer is obliged to inspect the goods immediately upon receipt. If there is significant mechanical damage to the shipment or goods, obviously caused by transport and the customer takes over the shipment, he has the right to complain about the shipment, but it is necessary to notify the seller within 48 hours. from the receipt of the shipment, otherwise the right expires.

b) The usual complaint procedure applies to the filing of a complaint. The warranty period for the goods is the expiration date on the product packaging. The buyer is obliged to deliver the claimed goods to the seller clean, mechanically undamaged, in the original packaging, including proof of purchase of goods.

c) The right to warranty expires in the event of a defect caused by mechanical or improper handling of the goods. Defects and damage to the goods caused by a natural disaster are also excluded from the warranty.

d) In the event of an unjustified complaint, the buyer is obliged to pay the costs incurred in resolving it.

8. Final provisions

By confirming the order, the buyer also declares that he has read these terms and conditions before completing it and that he agrees with them. The rights of the buyer in relation to the seller arising from the “Consumer Protection Act No. 634/1992 Coll.” as amended, remain unaffected by these conditions. Any disputes arising from non-compliance with these conditions are governed by the relevant provisions of the Commercial or Civil Code.